Service Manager

In this key leadership role, you’ll oversee fixed operations, ensuring efficient workflow, high-quality repairs, and exceptional customer satisfaction. You’ll work closely with technicians, advisors, and support staff to optimize technician productivity and maintain our reputation for trusted, 5-star service.

What We Offer

• Career Development: Specialized training, certifications, and advancement opportunities.
• Comprehensive Benefits: Medical, dental, vision, life insurance, and an Employee Assistance Program (EAP).
• Retirement Savings: 401(k) with employer match.
• Paid Time Off for full-time employees.
• Competitive Compensation and performance-based incentives.
• A supportive environment where your leadership and innovation are valued.

What You'll Do

As Service Manager, you’ll be responsible for the day-to-day management of the service department, focusing on both operational excellence and team development. You will:

• Supervise and motivate service department staff to achieve performance and technician productivity goals.
• Manage all aspects of fixed operations, including scheduling, inventory management, and facility upkeep.
• Ensure timely and accurate completion of repairs, maintenance, and reconditioning work.
• Maintain company equipment, including autos, golf carts, and tractors.
• Monitor parts usage and coordinate with the parts department for efficient supply flow.
• Ensure OSHA compliance and uphold company safety standards.
• Promote a culture of teamwork, accountability, and continuous improvement.
• Drive customer retention (CSI) by delivering a positive, transparent, and professional service experience.
• Assist with hiring, training, and evaluating service team members.

What We're Looking For

• Education
  • High school diploma or equivalent required.
• Experience:
  • Minimum two years in an RV or automotive service management role preferred.
• Abilities:
  • Strong leadership and communication skills.
  • Proven ability to manage fixed operations efficiently and profitably.
  • Knowledge of technician productivity metrics and service workflow optimization.
  • Commitment to outstanding customer service and customer retention (CSI) performance.
  • Familiarity with federal, state, and local regulations affecting service operations.
  • Computer proficiency with dealership management systems and scheduling software.
  • Ability to lift 50 lbs and work safely around machinery and vehicles.

About Campers Inn RV

Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to more than 49 locations in 23 states, becoming the Nation’s Largest Family-Operated RV Dealership. Built on the belief that every customer deserves to be treated fairly and with respect, we’re proud to provide 5-star service to everyone who walks through our doors. Guided by our core values - Integrity, Teamwork, Continuous Improvement, and Sustainability - we’re committed to helping our employees grow and our communities thrive. 

Join the most respected name in RVs and help people find their next great adventure. Apply today to start your journey with Campers Inn RV! 

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.