26. October 2011 18:29
Dear Mr. Sullivan (Campers Inn Raynham Location Manager)
A few weeks ago, I went to your parts counter to make my first purchase-a rather insignificant sale for your company, but a major step in my entry into the RV world. Your employees were polite, attentive, and very helpful. The invited me to attend your Winterization Seminar today, which I am glad to report I did. Thank you to your parts people.
You and your staff made me feel just as welcome at todays seminar as if I had just purchased a 6-figure $ motorhome. The information, both technical and handy tips, was just what I needed. I have been learning what I call "Camper-ese" for almost a year now. I didn't even suspect how much there was to know about operating and driving my used MH and its systems. The information presented at your seminar gave me many new insights and ideas. It also made a lot of what I have recently learned to gel in my mind. "Thank you" to those who arranged and presented each segment of the day. Particular thanks go out to Carey Benson and Brian Cretian for sharing their expertise so freely.
To add pleasure to satisfaction, I also had the winning ticket to the first drawing to be called, so I selected the Director's chair. That was on my short list of items to purchase soon, so I am thrilled to have this one. I hope to buy another soon for my wife. "Thank you" for your generosity.
My last planned stop was to spend a few minutes with a salesmen. Lou opened a 2007 Class B+ for me to drool over. Thanks, Lou. Perhaps someday...
Finally, just before I left, I brought some Green Shield Pro Mold Treatment. Not an exciting topic, but I'm thankful that you included it in the seminar.
In summary, Mr. Sullivan, I don't know how much RV-related merchandise I will need to buy in the future, but you have certainly won a new customer.
Thank you again. -Bill Cain