Dear Mr. Sullivan (Campers Inn Raynham Location Manager)

A few weeks ago, I went to your parts counter to make my first purchase-a rather insignificant sale for your company, but a major step in my entry into the RV world. Your employees were polite, attentive, and very helpful. The invited me to attend your Winterization Seminar today, which I am glad to report I did. Thank you to your parts people.

You and your staff made me feel just as welcome at todays seminar as if I had just purchased a 6-figure $ motorhome. The information, both technical and handy tips, was just what I needed. I have been learning what I call "Camper-ese" for almost a year now. I didn't even suspect how much there was to know about operating and driving my used MH and its systems. The information presented at your seminar gave me many new insights and ideas. It also made a lot of what I have recently learned to gel in my mind. "Thank you" to those who arranged and presented each segment of the day. Particular thanks go out to Carey Benson and Brian Cretian for sharing their expertise so freely.

To add pleasure to satisfaction, I also had the winning ticket to the first drawing to be called, so I selected the Director's chair. That was on my short list of items to purchase soon, so I am thrilled to have this one. I hope to buy another soon for my wife. "Thank you" for your generosity.

My last planned stop was to spend a few minutes with a salesmen. Lou opened a 2007 Class B+ for me to drool over. Thanks, Lou. Perhaps someday...

Finally, just before I left, I brought some Green Shield Pro Mold Treatment. Not an exciting topic, but I'm thankful that you included it in the seminar.

In summary, Mr. Sullivan, I don't know how much RV-related merchandise I will need to buy in the future, but you have certainly won a new customer.

Thank you again. -Bill Cain

Tiffin Receives 8th Consecutive Quality Award

2012 Tiffin Phaeton

RV dealers nationwide have once again ranked Tiffin Motorhomes Inc. in an elite class for design, reliability, quality, value and competitive pricing, the Red Bay, Ala., company reminded North America’s RV industry in a Monday (Oct. 17) press release.

“For the eighth consecutive year,” the release states, “the Recreational Vehicle Dealers Association (RVDA) has honored Tiffin with the prestigious Quality Circle Award. Dealers singled out only five U.S.  Class A RV manufacturers for the 2011 award, based on a formal dealer survey.”

The award was Tiffin’s 13th overall. Based on RVDA’s 18th annual Dealer Satisfaction Index (DSI) survey, it was presented along with other manufacturers’ Quality Circle Awards at a gala Oct. 5 dinner during RVDA’s RV Dealers International Convention/Expo at the Rio All-Suite Hotel and Casino in Las Vegas

To qualify for the Quality Circle Award, brands/manufacturers must receive at least 15 dealer responses and score at least 80 percent in overall dealer satisfaction. On a five-point scale, with five being “outstanding,” Tiffin’s  average score was 4.73, the company reported. The overall motorized industry average was 4.15.

Tiffin, founded in 1972 in Red Bay, Ala., is a leading Class A motorhome builder with brands that include the Allegro, Allegro RED, Allegro Breeze, Phaeton, Allegro Bus and Zephyr. Tiffin’s Phaeton diesel pusher has been the best-selling Class A coach for the past three years, followed closely by Tiffin’s upscale Allegro Bus, the company reports.

“We are humbled by the high marks we continue to receive from dealers, but the Quality Circle Award represents close communication, mutual respect and strong partnerships between Tiffin Motorhomes and dealers,” said General Manager Tim Tiffin. “We use the dealer satisfaction survey results to learn how we and our dealers can better serve our customers.”

A total of 484 U.S. and Canadian dealers responded to this year’s confidential survey with more than 2,500 ratings.

Friday, September 16, 2011

McWay Falls: Amy's obssessed with how it falls directly onto the beach. It was pretty amazing! Only bad part is you aren't allowed on the beach so you had to admire from a bluff

Coastline with crashing blue waves

Cool outdoor eatery with stadium seating and amazing view. hmmm, which beer should I get?

This beach was nearly impossible to find with a treacherous drive, but worth it in the end to enjoy Window Rock

And you KNOW who didn't!

And here's the proof - since she jumped the fences and accomplished one of her goals of touching a waterfall!

Yep, Amy reeled in a whopper!  It fell off the hook on  the pier, and her little friend was there to pick it up for her! He also took it home for supper!

Here we are renting our poles

A classic seaside town with a cool sign

Just one of thousands of different kinds of dune buggies and sand crawlers in the Pismo dunes!  This one was so cute with the wind-up top!

The pier after a couple of cocktails at Long Boards!

I'm telling you - it was hard riding this damn thing! But we had lots of fun!

Palm trees line the beach and the boardwalk. So lovely and so California!

This was so amazing.  Island deer were so tame, they literally ate out of our hands!

Baby Deer was shy but so adorable!

Very few cars are allowed on the island Mode of transportation = Golf Cart

The beautiful city and harbor of Avalon from above

Nothing like a true flavor of the island than drinking with the locals!